Sales and customers · Berri Chat
Papiha, the whatsApp customer assistant
In short
Papiha is a Berri bot that works as a whatsApp customer assistant. Papiha answers customer questions on WhatsApp and the website from your live orders, stock and tracking data, takes simple requests and passes anything sensitive to a named staff member.
The problem it solves
Customers message all day asking where their order is or what something costs, and staff answer the same questions by hand.
What it does
Papiha answers customer questions on WhatsApp and the website from your live orders, stock and tracking data, takes simple requests and passes anything sensitive to a named staff member. Staff can step into any conversation at any time.
Where it works
- Web
Industries it serves
Part of Berri Chat: read the service
Common questions
What is the best way to automate WhatsApp customer support for a small business in India?
Use the WhatsApp Business Platform with an assistant connected to your real order, stock and tracking data, not just a fixed FAQ, and route sensitive cases to a person. Berri's Papiha works this way: it answers from your systems, in the customer's language, and staff can take over any chat.
Updated . Written and checked by the Berri team. What each status label means, and every fact we stand behind, is on the facts page.
Tell us about one problem that costs you time.
A person reads every message. Call or WhatsApp +91 75062 45557, or write to sales@berri.tech.