Running in production for us
WhatsApp assistants that answer the questions your team hears every day
In short
Berri builds WhatsApp assistants for businesses in India. A WhatsApp assistant is an automatic helper on your business number that answers common questions from customers or staff, shares order or delivery status, and takes simple requests. Berri's own WhatsApp assistant is in daily use inside a working logistics business.
The problem it solves
In many businesses the phone and WhatsApp never stop. Customers ask where their order is, staff ask for the same details again and again, and someone retypes messages and photos into a sheet or into Tally.
Each question is small, but together they take hours of skilled people's time every day. Replies are slower when the team is busy, and things get missed after office hours.
What you get
You get an assistant on WhatsApp that answers the common questions using your real data, such as order status, delivery tracking, price lists or appointment times.
It can also take requests, like a new order or a booking, and land them as a clean entry in a sheet or your system instead of a message someone has to retype.
When a question is outside what it knows, it hands the chat to a person on your team. It does not make up an answer.
How it works with Berri, week by week
Week 1 is for listening. We sit with the people who will use the WhatsApp assistant, look at what you already have, and agree on one clear result. You then get a fixed price in writing before any build starts.
In week 2 you usually see a first working version: the assistant answering your most common question, such as delivery status, on a test number. It is real and usable, not a slide or a mockup, so you can judge it on your own work.
After that we run it and teach your team to use it. When something breaks or needs changing, a person answers. Your data stays yours, and you can export it whenever you want.
Who it suits and who it does not
It suits businesses that get the same questions on WhatsApp all day: transporters asked about trucks, distributors taking orders, clinics with bookings, suppliers sending price lists.
It is the wrong choice if all you want is to send bulk promotional messages. Self service WhatsApp broadcast tools cost less than a service like ours.
Every WhatsApp business number also pays message fees to Meta, the company that owns WhatsApp. Those fees are separate from what you pay Berri.
Try the whatsapp assistant demo
Common questions
How does a WhatsApp chatbot work for a small business?
A WhatsApp assistant sits on your business number and replies automatically to common messages. When a customer asks about an order or a delivery, it looks up the answer in your data and replies. When it cannot answer, it passes the chat to a person. Berri builds these assistants and runs one in daily use inside a logistics business.
Can customers track their delivery on WhatsApp?
Yes. Berri can connect a WhatsApp assistant to your GPS feeds or delivery records, so a customer types a question and gets the current status back without calling anyone. If the tracking data is not available for a vehicle, the assistant says so honestly instead of guessing a location.
Can a WhatsApp assistant take orders and put them into Tally or Excel?
It can take an order in a chat and turn it into a clean row in a sheet, so your team no longer retypes messages and photos. Berri can then connect that sheet to exports from Tally or your ERP. What fits best depends on how you work, which we agree in week 1.
Are there extra charges for using WhatsApp for business?
Yes. Meta, the company that owns WhatsApp, charges per message on business numbers, and these fees are separate from Berri's price. The amount depends on the type of message and how many you send, and Meta can change its rates. Berri works out the likely fees for your volume in week 1, so there is no surprise on your first bill.
What happens when the WhatsApp assistant does not know the answer?
It hands the conversation to a person on your team rather than inventing a reply. Berri sets clear limits on what the assistant answers, based on your own data, and you can see the chats it passed on. Over time you can teach it more answers, and we show your team how.
Tell us about one problem that costs you time.
A person reads every message.
Talk to us