Sales and customers · Berri Service
Mogra, the after-sales service coordinator
In short
Mogra is a Berri bot that works as an after-sales service coordinator. Mogra logs complaints from WhatsApp and calls, assigns the nearest technician, tracks spares and AMC due dates, and keeps the customer updated.
The problem it solves
Service complaints, AMC visits and warranty claims are tracked on registers, so customers chase the company for updates.
What it does
Mogra logs complaints from WhatsApp and calls, assigns the nearest technician, tracks spares and AMC due dates, and keeps the customer updated. Supervisors can reassign or close any ticket.
Where it works
- Android
- Web
- Voice
Industries it serves
Related service: WhatsApp assistants for customers and staff
Common questions
What software do appliance and machinery companies use to manage AMC and service calls?
Most use a field-service tool that logs complaints, assigns technicians, tracks spares and AMC renewals, and updates customers. Small firms often stay on registers because setup is hard. Berri's Mogra is set up and run for you, with supervisors able to reassign or close any ticket.
Updated . Written and checked by the Berri team. What each status label means, and every fact we stand behind, is on the facts page.
Tell us about one problem that costs you time.
A person reads every message. Call or WhatsApp +91 75062 45557, or write to sales@berri.tech.