# Papiha, the whatsApp customer assistant

URL: https://berri.tech/bots/papiha/
Updated: 2026-11-04

> Papiha is a Berri bot that works as a whatsApp customer assistant. Papiha answers customer questions on WhatsApp and the website from your live orders, stock and tracking data, takes simple requests and passes anything sensitive to a named staff member.

## The problem it solves

Customers message all day asking where their order is or what something costs, and staff answer the same questions by hand.

## What it does

Papiha answers customer questions on WhatsApp and the website from your live orders, stock and tracking data, takes simple requests and passes anything sensitive to a named staff member. Staff can step into any conversation at any time.

## Where it works

- WhatsApp
- Web
- Instagram

## Industries it serves

- Software for retail chains and supermarkets
- Software for ecommerce and marketplace sellers
- Software for transport and logistics firms
- WhatsApp bookings and websites for clinics
- Software for hotels and restaurants in India
- Software for schools and coaching institutes

## Questions

**What is the best way to automate WhatsApp customer support for a small business in India?**
Use the WhatsApp Business Platform with an assistant connected to your real order, stock and tracking data, not just a fixed FAQ, and route sensitive cases to a person. Berri's Papiha works this way: it answers from your systems, in the customer's language, and staff can take over any chat.

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Berri · https://berri.tech · sales@berri.tech · phone and WhatsApp +91 75062 45557