# Mogra, the after-sales service coordinator

URL: https://berri.tech/bots/mogra/
Updated: 2026-11-04

> Mogra is a Berri bot that works as an after-sales service coordinator. Mogra logs complaints from WhatsApp and calls, assigns the nearest technician, tracks spares and AMC due dates, and keeps the customer updated.

## The problem it solves

Service complaints, AMC visits and warranty claims are tracked on registers, so customers chase the company for updates.

## What it does

Mogra logs complaints from WhatsApp and calls, assigns the nearest technician, tracks spares and AMC due dates, and keeps the customer updated. Supervisors can reassign or close any ticket.

## Where it works

- WhatsApp
- Android
- Web
- Voice

## Industries it serves

- Software for small factories and manufacturers
- Software for retail chains and supermarkets
- Software for builders and construction firms
- Software for hotels and restaurants in India

## Questions

**What software do appliance and machinery companies use to manage AMC and service calls?**
Most use a field-service tool that logs complaints, assigns technicians, tracks spares and AMC renewals, and updates customers. Small firms often stay on registers because setup is hard. Berri's Mogra is set up and run for you, with supervisors able to reassign or close any ticket.

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Berri · https://berri.tech · sales@berri.tech · phone and WhatsApp +91 75062 45557