# Koel, the voice calling agent in Indian languages

URL: https://berri.tech/bots/koel/
Updated: 2026-11-04

> Koel is a Berri bot that works as a voice calling agent in Indian languages. Koel makes and answers calls in Hindi and regional languages for payment reminders, appointment confirmations, delivery checks and order capture, and writes a summary of each call.

## The problem it solves

Many customers, dealers and drivers do not read long WhatsApp messages but will answer a phone call.

## What it does

Koel makes and answers calls in Hindi and regional languages for payment reminders, appointment confirmations, delivery checks and order capture, and writes a summary of each call. Scripts are approved by you, and callers can ask for a person at any point.

## Where it works

- Voice
- WhatsApp
- SMS

## Industries it serves

- Software for distributors and stockists
- WhatsApp bookings and websites for clinics
- Software for transport and logistics firms
- Software for NBFCs and financial services firms
- Software for schools and coaching institutes

## Questions

**Can an AI voice agent call customers in Hindi?**
Yes. Current speech recognition and voice synthesis handle Hindi and several regional languages well enough for structured calls such as reminders, confirmations and order capture. Berri's Koel runs these calls from scripts you approve, logs a transcript and summary for each, and transfers the caller to a person whenever they ask.

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Berri · https://berri.tech · sales@berri.tech · phone and WhatsApp +91 75062 45557